I connected Filo with a smartphone but now I want to pair it with a different phone. How can I do this?

I want to move my paired Filo

Filo can be connected or reconnected from one phone to another, be it iOS or Android without any interference from being connected previously to a different phone.  For this reason it is important to properly disconnect Filo from the phone that it is currently paired with in order to pair it with a new one.

Now you can connect your Filo to another smartphone of your choice, making sure that the Bluetooth of the phone that Filo was previously connected to is turned off so that no problems are created when pairing.  For more information on how to pair Filo with a smartphone, click here.

I want to move my paired Filo Tag

Filo Tag can be connected or reconnected from one phone to another, be it iOS or Android without any interference from being connected previously to a different phone.  For this reason it is important to properly disconnect Filo Tag from the phone that it is currently paired with in order to pair it with a new one.

  1. First, go to the detailed screen for the Filo Tag and click on the wheel in the top right corner of the screen. Next select “Disconnect Filo Tag”.
  2. Now turn off the Bluetooth function of the first smartphone.
  3. Open the Filo app in the second smartphone (the one you wish to pair the Filo Tag with), making sure that you are logged in with the same user profile. Next select “Add a Filo”.
  4. Select “Filo Tag”
  5. Make sure that you activate the four permissions indicated in the ‘App Setup’ (All of them must be green in order for Filo to work properly) and then click ‘Continue’
  6. Click the button on your Filo Tag twice on the activation screen (Filo Tag should emit a series of 4 to 5 consecutive sounds)
  7. Select continue and wait for the phone to find the Filo Tag
  8. Now assign a name and category to your Filo / Filo Tag

Attention: Your Filo Tag will show up as connected and by clicking on it’s button, will not make a sound.  We recommend that you go to the pairing screen and hit the button two times on your Filo Tag. (Filo Tag should emit a series of 4 to 5 consecutive sounds, this way you can make sure that it has been disconnected to from the old phone)

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